Review
What the systems are and what state they are in, which is what the free consultation establishes.
What lands
- What you run, and what it depends on
Your website, looked after
Technical Support
We keep it all running
The layer underneath
We look after the sites, stores and streams we build, and the tools plugged into them. Updates go in before they’re urgent, backups get tested, and when something does break you text a person who knows how it was built. It isn’t a general IT helpdesk. It’s the team that made your site, keeping it running.
Kept up to date, quietly
Sites don’t break on launch day. They break six months later, when an update nobody applied finally matters. We keep the software, the security certificate and the backups current, then send you a plain note once a month saying what we did.
Updates and patches
Applied and checked, not left until something fails.
Backups that work
Taken regularly, and restores tested so we know they’re good.
Security kept current
Certificates and plugins renewed before they lapse.
Changes, by text
New hours, a new menu, a staff photo, a holiday page. Send us a text with what needs to change and we’ll make it and send back how it looks, so you never have to log in.
The edits you’d rather not make
Hours, menus, staff and seasonal pages.
A person, not a ticket
You text the team that built the site.
You see it live
We send back the page once it’s up.
Your tools, still talking
Your site leans on other tools: reservations, online ordering, payments, your email list. Each one updates on its own schedule, and sometimes an update breaks the connection. We keep them working together.
Booking and payments
The tools that take money and tables, kept connected.
Marketing tools
Sign-ups still land in your email list.
Fixed when they drift
When an update breaks something, we reconnect it.
On site when it has to work
Some things only get one try: a live stream, a launch, a big announcement. We come out and run the tech in the room, so it works the first time.
Streams and launches
Our crew on site for the moments that can’t be redone.
Set up before the doors open
Tested ahead, not figured out live.
The same team afterwards
Recordings, fixes and follow-ups from the people who were there.
How support works
Stabilise
Anything already broken or out of date brought current.
What lands
- Monitoring and backups in place
Maintain
Kept updated, backed up, and monitored on an ongoing basis.
What lands
- Updates and patches applied
Respond
Issues handled as they arise, by the people who built the thing.
What lands
- A person who answers
Let’s keep it running.
Tell us what you are running and what keeps breaking.
Questions we get
Anything else? Call 631-551-6880.
What does small business technical support include?
Keeping the systems we build running: sites, stores, streams, and the tools around them. It is the maintenance layer under the rest of the work rather than a general IT helpdesk.
How much does technical support cost?
Most small businesses invest $1,500–$5,000 per month for ongoing work. Individual projects are quoted per engagement, and every engagement starts with a free consultation.
Do you support systems you did not build?
Sometimes. It depends on what the system is and what state it is in, which is what the free consultation is for.
Do you come on site?
We are based in Hauppauge, NY and work on location across Nassau and Suffolk County. Studio work happens at our own space; everything else we come to you.
Let’s keep it all running.
Every engagement starts with a free consultation. No obligation.
150 Motor Parkway · Hauppauge, NY 11787 · Since 2017